common problem

Q 1 : How to order the product I want? 

You can first visit the homepage of our website to search for the product model you need, and when you see the product you are satisfied with, you can directly add it to the shopping cart, and then place an order for payment.

You can visit our website, search for a part number, and submit your RFQ. Our sales staff will contact you and provide you with professional services.

Q2: What if I want to buy a component that I can't find on your website?

All products that can be found on the site are guaranteed to be purchased direct and we can guarantee you same day and next day delivery. If the stock is sold out or you can't find the model here, we can also help you buy from a reliable manufacturer and offer you a competitive price, please contact us for free.

Q 3 : How can I track the order and shipment?

Our sales will contact you after you submit the inquiry form, or we will assign one of our sales to contact you and provide you with one-on-one service, no matter the order details, price or shipping issues.

Q 4 : How to issue an invoice?

Issue value-added tax invoices for all orders (the cumulative amount exceeds 3,000 yuan), and all products are regularly taxed according to national regulations.

Q 5: Do you accept telephone consultation?

certainly. Customers can call the customer service hotline or send us an email, and we will reply to your inquiry.

Q 6: If the product encounters quality problems, how to return it?

Zhirui Electronics only provides genuine original authentic transparent, 100% guaranteed quality. If you have any questions about the quality of the product you received, please call the customer service hotline +86-137-1491-3139 as soon as possible. We will contact and communicate with suppliers in a timely manner. Complaints and return requests related to product quality, please submit within 15 days after receiving the product.

Q 7 : What is the specific process of order delivery?

After receiving your payment, we will arrange your order; after the order is successfully placed, your order status will be modified to "waiting for shipment". After receiving the goods, we will arrange delivery for you as soon as possible, and your order status will change to "Waiting for delivery". In order to ensure that the product is delivered to you in a timely and accurate manner, please fill in the consignee information and contact information in detail.